consumer service agent within the “know-how”/World wide web group named lisa truly HUNG UP on me when i was talking. i’ve hardly ever had such a inadequate expertise right before. she was particularly rude right before hanging up.
My difficulty was a bag which was overweight. Just one female saved indicating I could only get fifty lbs, even when I instructed her I used to be content to pay for overage costs. This other girl wasn't too helpful. Even so, Nina Kong went genuinely from her solution to help me… contacting for details, hunting matters up…she even helped me shift the bag to a safe place whilst I went as a result of it to determine if I could rearrange and pull some pounds out.
I'd personally haven't believed I would have stolen merchandise from our luggage. At this second I am extremely upset concerning how your staff with the airport in Cancun went by way of my baggage and stole two bank cards and used them. I am needing to wait to make use of our accounts for this reason For additional then weekly. I also obtained a connect with yesterday from my city library concerning a one that identified as them to ask me if I'd dropped goods.
Our Buddy had now skipped her entire change at work and we were being very upset. Her cell phone was jogging lower as we experienced expended the entire afternoon about the cell phone along with her along with the Airways examining in on our son. She was instructed to attend, so she did.
There's a Center aged African American girl with a short hair Reduce and glasses at your Philadelphia Airport area who refused to present me her entire identify After i requested it as a result of her despicable Mindset. She lastly explained to me her title was “D” and hid her name badge as she said this. “D” does not ought to have a work in client service and especially not with your top notch sign in spot in which I encountered her. As I rushed past the long TSA line to the self service ticketing counter with only forty minutes till my flight departed I had been pleased to view there was a totally free kiosk. I began to retrieve my reservation and halfway by means of this process “D” walked up to me and said “This can be for first-class passengers only” I seemed up through the screen perplexed for the reason that there wasn’t any indication or indicator which the kiosks were being firstclass kiosks and Moreover I questioned how “D” knew I had been or wasn't firstclass and why she would make these types of an assumption. I replied “Excuse me?” “D” condescendingly stated “These kiosks are for first-class passengers only”.
Their service continues to be horrendous. Just after I did not catch a connecting flight to my grandmother’s funeral simply because they only had one particular mechanic in your entire airport, they agreed to purchase my lodge prices. Nonetheless, it took them a few months to get again to me, and by the time I obtained the Test, it had currently been cancelled.
Senores Ameican Airways,yo Yolanda Alvarado, viaje en su aeolinea el dia sabado 23 de Agosto del 2014, Caracas to Miami este vuelo #914 tuvo un retraso de 45 minutos en salir por ende he llegado tarde a Miami y perdi mi conexion rumbo The big apple,YFK,fui al counter y la sra. me dijo q yo tenia que correr con los gastos que no era su culpa eso era lo que l aerolinea podia hacer por mi,no es justo que yo tenga que pagar hotel,comida por culpa del retraso,yo llame esa noche en el resort y hable con srta.Sandra Galves y me dijo que no podia ser que yo pagara por eso que le scaneara el boleto qu decia passenger pays se lo pase llame y claro me atendio otra persona Samuel Martinez y dijo que cuando tomara la conecion to N.
LIES. American Airways has lied to me frequently. My bag did not arrive on the airport. I used to be looking ahead to an prolonged time frame for the carousel and no bags came out for my flight. Nor did everyone in the baggage Business that had a clear see in the carousel appear out to mention nothing could well be coming. I checked at the Office environment and they then explained there was NO REASON why my suitcase shouldn’t have arrived. They were to ship my suitcase to me at my lodge. At 2:24 PM I been given a cell phone simply call from the recorded message expressing my bag was picked up and would be delivered inside of 6 hrs. LIE. I known as the delayed baggage amount and was instructed it absolutely was picked up at three PM and can be shipped in just 6 hours. LIE. I checked on the net this night and it said it was picked up at three PM and would be delivered in six hrs. LIE.
.Stephanie,a supervisor was very rude and one other agent advised me ifI desired to go t oMonterey before I must have a taxi.the agent did not gave me the seats that Exclusive assistant had specified me because of my disability Ifound soon after my 3rd endeavor Darlene
Particularly dissatisfied re not enough acknowledgment of any distress I encountered. Looks like a simple courtesy.
I am so impressed by Tracy Miller within the reservations Division. I accidentally booked a flight to the wrong place and was freaking out, and she or he labored with me to don't just get me to the right vacation spot but also identified a similar value.
Very last, let me clarify that should you inquired about an impending or present trip, we inquire that you just contact our Reservations staff, who are offered 24 hours daily and will be in a far better place to reply questions on your journey. Within the U.S., the toll-free variety my review here is
Lori went to speak to an attendant and explained to her that Aaron would be scared to generally be within the airplane not realizing what was happening. At last, soon after A great deal convincing, Aaron was permitted to get off and fulfill Lori within the gate.
American ever , your employees are impolite and gave little if any explanation about why or what was happening